Contact
Tell us what you need. The right team replies.
Sales, support, partnerships, security, press and grievances each have their own inbox. Use the form, or write to the address in the table below.
- Sales reply
- Same working day
- Support reply
- 4 working hours
- General
- hello@prachso.xyz
Send an enquiry
This goes to Sales at sales@prachso.xyz. Choose a different team
Email routing
Who answers what
Write directly to the team if you prefer email to the form.
| Team | Write about | First reply | |
|---|---|---|---|
| Sales | Plans, pricing, a demo on your own fleet, Enterprise and Gate Check site plans | sales@prachso.xyz | Same working day |
| Support | Help with your account, reminders, imports, exports and billing | support@prachso.xyz | Within 4 working hours |
| Partnerships | Transport associations, insurers and brokers, RTO consultants, GPS providers | hello@prachso.xyz | Within 2 working days |
| Security | Security questionnaires, vulnerability reports, the data processing agreement | security@prachso.xyz | Within 2 working days |
| Press | Interviews, comment on transport compliance, logo and brand files | hello@prachso.xyz | Within 2 working days |
| Grievance | Personal data requests and complaints, unwanted messages | grievance@prachso.xyz | Acknowledged within 48 hours |
Working days are Monday to Saturday, excluding national holidays, in Indian Standard Time.
Registered office
PRACHSO PRIVATE LIMITED3rd Floor, Lentin Chamber, Dalal Street, Kala Ghoda, Fort, Mumbai, Maharashtra 400001, IndiaCIN U71100MH2026PTC470078Before you write
Is there a phone number?
We answer by email and WhatsApp so every request has a written record and reaches the person who handles it. Leave your mobile number in the form if you would like a call back, and sales will ring you.
I am a driver and got a message from PRACHSO. Who do I contact?
Reply STOP to the message to stop reminders. For anything about your data, choose Grievance in the form or write to grievance@prachso.xyz.
Can you renew a document or pay a challan for us?
No. PRACHSO tracks dates, reminds the right person and hands off renewals to the official portal or your own agent. It does not renew documents or pay challans on anyone's behalf.
Know every expiry before the checkpoint does.
Send us your vehicle list. We load your fleet and show you every date and every pending challan on the call.