Refund and cancellation policy

Try before you pay

Every plan starts with a 14-day trial on your own vehicles, with nothing charged. Our team imports your fleet so you can judge the product on your real dates before you pay anything.

Monthly plans

• Cancel at any time from the billing page or by writing to support@prachso.xyz.
• The plan stays active until the end of the month already paid for. We do not refund part of a month.
• Vehicles removed or archived mid-month stop being charged from the next invoice.

Annual plans

• If you cancel within 30 days of the first annual invoice, we refund the full amount less the months already started, charged at the monthly rate.
• After 30 days, annual fees are not refunded, but you keep full use of the service until the end of the term.
• If you sell or scrap vehicles during the term, archive them. The paid amount for those vehicles is credited against your next renewal or against new vehicles you add.

Gate Check packs

• Prepaid checks are valid for 12 months from purchase.
• Unused checks in a pack bought in the last 30 days are refundable in full on request.
• A check that fails because a registry source is unavailable is not counted against your pack.

When we refund in full

If we end your subscription for a reason that is not your breach of the Terms of service, or if the service is unavailable for more than 72 continuous hours for reasons within our control, we refund the unused part of any prepaid fees.

How refunds are paid

Approved refunds are paid to the original payment method within 7 working days of approval. GST is refunded through a credit note in line with GST rules. Payment gateway charges are not deducted from a refund.

Contact

Refund requests go to support@prachso.xyz with your account email and invoice number. If you are unhappy with the answer, write to our Grievance officer.